Girl Scouts of Southwest Texas (GSSWT) is headquartered in San Antonio, TX, and serves more than 10,000 Girl Scouts (girls and adults) across 21 counties in southwest Texas. Girl Scouts is the world’s preeminent leadership development organization for girls, building girls of courage, confidence, and character who make the world a better place.

The New Member Enrollment Manager is responsible for providing leadership and management oversight of the New Member Enrollment team as they successfully culminate recruitment efforts by initiating and pursuing communications strategies and protocols needed to convert prospective members to registered members through recruitment strategies.

Essential Duties and Responsibilities:

• Designs and/or implements a comprehensive plan for girl and adult membership growth in targeted areas by researching market data, membership trends, and other pertinent information relevant to designated geographic areas.
• Implements membership recruiting and marketing strategies outlined in the council’s strategic plan, annual business plan and/or other council goals through cultivation and organization of communities to generate increased girl and volunteer leads.
• Prepares action plans and schedules to identify specific targets and to project the number of contacts to be made to meet membership goal.  Prepares a variety of status reports, including activity, follow-up, and adherence to goals.
• Assists in achieving the council’s corporate goals for girl and adult membership through implementing membership strategies in assigned areas for new and returning prospects.
• Manages New Member Enrollment team and ensures utilization of Girl Scouts’ customer relationship management system to pursue leads throughout the recruitment process for completion to close status. 
• Manages New Member Enrollment team so that membership leads have proper timely follow up.
• Regularly conducts reviews of data quality reports and takes or causes action to be taken to resolve data issues and problems with the Director of Member & Volunteer Services.
• Cultivates relationships with appropriate community leaders, organizations, and businesses to support recruitment efforts within targeted areas to positively impact membership growth.
• Seeks opportunities and keeps in contact with community organizations, corporations, schools and educators to increase awareness of and participation in Girl Scouting.
• Manages and coordinates department budget and corresponding resource allocations. Performs additional duties as assigned in support of the council’s mission and goals.

Competencies and areas of expertise may include:

• Oral and Written Communication- (i.e. In person, verbal, written, and/or phone); expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff.
• Project Management - demonstrated ability to coordinate multiple projects while managing conflicting priorities and deadlines;  formulates short- and long-term project goals, objectives, schedules, and priorities in line with council goals; anticipates issues, obstacles, or opportunities that may impact plans or actions; ability to coordinate multiple projects while managing conflicting priorities and deadlines; establishes courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks
• Problem Solving - recognizes when immediate action is required; recognizes when sufficient information has been obtained to make a decision; makes decisions where appropriate or refers decisions to the appropriate organizational level; makes decisions without undue delay
• Team-Building - knows team-building techniques and processes; collaborates with others to create optimal solutions; fosters a commitment to a team approach to work; promotes partnerships between work units; collaboratively defines boundaries and outcomes of work responsibilities; shares information with others; recognizes and rewards team accomplishments; shares decision-making responsibility with team members.
• Networking - Maintains and fosters contacts inside and/or outside the council to gather information, receive support, and solve problems; actively maintains a presence in Girl Scout activities, professional and community organizations, and in the workplace; builds new relationships and collaborations with community members (for example, vendors and business partners) to help address Girl Scouting goals, promote visibility, and cultivate membership.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Marketing Knowledge – Has demonstrated knowledge of the basic principles of marketing (for example, market identification and segmentation, interpretation and use of market data). 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Bachelor's degree and two to four years of progressive responsibility; or any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions.

Language Ability: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.

Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills: Must be proficient in proficient with computer and Microsoft Office (i.e. Excel, Outlook, and Word).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position primarily performs its duties indoors and is occasionally exposed to outdoors weather conditions and/or moving mechanical parts. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include heavy visual acuity (close vision, peripheral vision and ability to adjust focus) required to perform such activities as preparing and analyzing data and figures, using a computer and extensive reading and proofing. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel, and reach with hands or arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.

NOTE: This job description is not intended to be all inclusive and does not constitute a contract.