Member Experience Specialist (San Antonio)


Girl Scouts of Southwest Texas (GSSWT) is headquartered in San Antonio, TX and serves more than 18,000 Girl Scouts (girls and adults) across 21 counties in southwest Texas. Girl Scouts is the world’s preeminent leadership development organization for girls, building girls of courage, confidence, and character, who make the world a better place. 

The Member Experience Specialist is responsible for developing and executing effective recruiting strategies to increase new and returning girl and adult membership in assigned, established geographic areas. The Member Experience Specialist is responsible for securing girl and adult volunteer participation and community partnerships in order to implement Girl Scouting within an assigned area.  

Essential Duties and Responsibilities:

  • Implements membership recruitment and retention marketing strategies outlined in the council’s strategic plan, annual business plan and/or other council goals including cultivation and organization of communities to result in increased girl and volunteer leads.
  • Assists in designing and implementing a comprehensive plan for girl and adult membership growth in targeted areas by researching market data, membership trends, and other pertinent information relevant to designated geographic areas.
  • Executes action plans and schedules to identify specific targets and to project the number of contacts to be made in order to meet membership goal.  Prepares a variety of status reports, including activity, follow-up, and adherence to goals.
  • Utilizes customer relationship management system (Salesforce) to support pursuance of leads throughout the recruitment process through to completion to conversion status. 
  • Cultivates relationships with appropriate community leaders, organizations, educators, and businesses to support recruitment efforts within targeted areas to increase awareness of and participation in Girl Scouting and positively impact membership growth.
  • Follows up on new leads and referrals resulting from field activity in a timely fashion.
  • Sales goals oriented, ability to work autonomously and create plan of action.
  • Flexible to adjust and pivot plan of action as required
  • Experience with sales techniques, Sandler methods would be helpful
  • Experience with audio/visual tools to create promotional videos for social media or website
  • Organized and able to move interest leads to members using follow up methods
  • Experience with "cold calls" in person, phone, or email


  • Must be at least 18 years of age or older.
  • Must have valid driver's license and reliable means of transportation. (Company vehicle available for use or option for mileage reimbursement available when the job requires travel.)
  • Position will be out of the office at least 60% of the time working in the assigned geographic area; scheduled evening and weekend work, daily schedule has flexibility.
  • Education/Experience: Bachelor's degree or one to two years related experience and/or training; or equivalent combination of education and experience
  • Computer Skills: Must be proficient with computer and Microsoft Office Suite (i.e. Excel, Outlook, and Word).  Proficient in database management and reporting. Experience with Canva preferred.

Licensure/Membership Requirements: The employee is required to maintain membership with Girl Scouts of the United States of America throughout the duration of their employment with GSSWT.

NOTE: This job description is not intended to be all inclusive and does not constitute a contract.