Girl Scouts of Southwest Texas (GSSWT) is headquartered in San Antonio, TX and serves more than 10,000 Girl Scouts (girls and adults) across 21 counties in southwest Texas. Girl Scouts is the world’s preeminent leadership development organization for girls, building girls of courage, confidence, and character, who make the world a better place.

Job Summary:

The Product Program Assistant provides administrative support to the Product Program department which operates two seasonal fundraising programs for troops in the GSSWT council area—the Fall Product Program and Girl Scout Cookie Program.

Essential Duties and Responsibilities:

• • Provides administrative support to the Product Program department, including data entry in product program vendor systems, maintenance of annual product program records, and department mail, phone, and email correspondence. 
• • Supports the coordination of logistics and preparation of materials for product program volunteer meetings and trainings. 
• • Supports the distribution of program materials in compliance with GSUSA and council policies and standards. 
• • Accepts and processes product program payments and paperwork. 
• • Supports the management of product delivery, council booth sales, and program incentives. 
• • Supports the council cookie warehouse with inventory, opening/closing processes, pick-up processes, volunteer engagement and support. 
• • Ensures and provides quality customer service to both internal and external customers. 
• • Maintains volunteer system database by entering case management information accurately and timely. 
• • Supports staff in assigned project-based work. 
• • Performs additional duties as assigned in support of the council’s mission and goals. 
• • Help create a fun and supportive workplace. 

NOTE: This job description is not intended to be all inclusive and does not constitute a contract. 

Competencies and areas of expertise may include: 

• • Use of Technology: Adapts to new technologies easily, troubleshoots technological problems independently and with resources provided, and uses technology to increase productivity. 
• • Customer Service: Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments. 
• • Dependability: Commits to doing the best job possible; follows instructions and responds to directions, keeps commitments, responds to requests for service and assistance, and takes responsibility for own actions. 
• • Job Knowledge: Competent in required job skills and knowledge, exhibits ability to learn and apply new skills readily, and displays understanding of how job relates to others. 
• • Quality: Monitors own work to ensure quality, looks for ways to improve and promote quality, displays commitment to excellence, demonstrates accuracy and thoroughness, and applies feedback to improve performance. 

Education/Experience: Associate degree or equivalent from two - year college or technical school; or three to five years related experience; or equivalent combination of education and experience. 

Licensure/Membership Requirements: All employees with GSSWT are required to maintain a membership with Girl Scouts of the United States of America (GSUSA). 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• •Language Ability: Ability to read, analyze, and interpret program guides. Ability to respond to common inquiries or complaints from volunteers, customers, or members of the business community. 
• • Math Ability: Ability to calculate numbers and apply concepts using basic math. 
• • Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. 
• • Computer Skills: Must be proficient with computer and Microsoft Office (i.e., Excel, Outlook , and Word) . If not yet proficient, confident in your ability to learn any needed computer skills. 
• • Design Ability: Ability to design visual and printed resources following a prescribed style and format. 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and/or move up to 20 pounds. 

Specific vision abilities required by this job include heavy visual acuity (close vision, peripheral vision, and ability to adjust focus) required to perform such activities as preparing and analyzing data and figures, using a computer and extensive reading and proofing. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel, and reach with hands or arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This position primarily performs its duties indoors and is occasionally exposed to outdoors weather conditions and/or moving mechanical parts. The noise level in the work environment is usually moderate. 

Who You Will Be Working With: The current Product Program department is made up of a Director of Product Program, a Product Program Manager, a Product Program Specialist, and 2 Product Program Assistants (Full -Time and Part -Time).