Girl Scouts of Southwest Texas (GSSWT) is headquartered in San Antonio, TX and serves more than 15,000 Girl Scouts (girls and adults) across 21 counties in southwest Texas. Girl Scouts is the world’s preeminent leadership development organization for girls, building girls of courage, confidence, and character, who make the world a better place.

The Information Technology Manager is responsible for aligning technology strategies with the organizational goals of Girl Scouts of Southwest Texas. This role requires an IT professional with expertise in hardware, software, networking, data security, and Tier 2 support. The ideal candidate will work independently while collaborating closely with their direct supervisor, the Director of Business Operations, to ensure seamless technology operations, provide reliable support, and effectively manage third-party IT vendors and contracts.

Essential Duties and Responsibilities:

• Lead the development, implementation, and maintenance of technology solutions that support the council's mission and operations, in conjunction with the Director of Business Operations.[SF1] 
• Provide Tier 2 support by managing escalated issues from the help desk, diagnosing, and resolving more complex IT problems related to hardware, software, and network systems.
• Oversee and manage the organization's IT infrastructure, including hardware (servers, desktops, laptops, mobile devices) and software applications, ensuring they are secure, updated, and optimized.
• Coordinate with third-party IT service providers, including network administrators and copier vendors, to ensure service levels are met and contractual obligations are fulfilled.
• Manage network security, access, data integrity, and backup systems to protect the organization's information assets.
• Evaluate and recommend IT strategies, policies, and procedures based on organizational needs, industry best practices, and future growth.
• Maintain strong relationships with IT vendors, provide input on contract negotiations, and oversee the procurement of hardware and software.
• Support the development and enforcement of policies for technology use, data security, and privacy, ensuring compliance with all relevant regulations.
• Maintain and manage an inventory of all technology equipment, including lifecycle management and asset tagging.
• Provide training and support to staff on new technologies, applications, and security protocols.
• Lead IT projects from planning through execution, ensuring alignment with organizational goals, timelines, and budget constraints, in collaboration with the Director of Business Operations.
• Monitor and manage the IT department budget, providing forecasts, managing expenditures, and identifying cost-saving opportunities.
• Perform additional duties as needed to support the council’s mission and operational goals. 

NOTE: This job description is not intended to be all inclusive and does not constitute a contract.

Competencies and areas of expertise may include: 

• Oral and Written Communication (i.e. in person, verbal, written, and/or phone) - Expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; effectively explains technical concepts to non-technical staff; listens to and comprehends what others are saying; prepares organized and structured presentations; and has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff.
• Project Management - Demonstrated ability to coordinate multiple projects while managing conflicting priorities and deadlines; formulates short and long-term project goals, objectives, schedules, and priorities in line with council goals; anticipates issues, obstacles, or opportunities that may impact plans or actions; and establishes courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks.
• Problem Solving - Recognizes when immediate action is required; recognizes when sufficient information has been obtained to make a decision; makes decisions where appropriate or refers decisions to the appropriate organizational level; and makes decisions without undue delay.
• Teamwork – Exhibits objectivity and openness to others’ views; balances team and individual responsibilities; contributes to building a positive team spirit; gives and welcomes feedback; and puts success of team above own interests.
• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; and meets commitments. 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education/Experience: Bachelor’s degree in computer science, information technology, or a related field; or equivalent work experience. A minimum of 5-7 years of progressive IT experience, including Tier 2 support, hardware, software, and network management.
• Language Ability: Ability to read, analyze, and interpret technical documents, financial reports, and legal documents. Ability to respond to common inquiries from internal customers and regulatory agencies.
• Math Ability: Ability to calculate figures such and apply concepts using basic math.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions; and interpret an extensive variety of technical instructions.
• Computer Skills: Advanced skills with Microsoft 365 and other common applications. 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• This position primarily performs its duties indoors and is occasionally exposed to outdoor weather conditions and/or moving mechanical parts. 
• The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include heavy visual acuity (close vision, peripheral vision, and ability to adjust focus) required to perform such activities as preparing and analyzing data and figures, using a computer and extensive reading and proofing. 
• While performing the duties of this job, the employee is regularly required to talk or listen. 
• The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel, and reach with hands or arms. 
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.