Girl Scouts of Southwest Texas (GSSWT) is headquartered in San Antonio, TX and serves more than 18,000 Girl Scouts (girls and adults) across 21 counties in southwest Texas. Girl Scouts is the world’s preeminent leadership development organization for girls, building girls of courage, confidence, and character, who make the world a better place.

The Girl Experience Manager manages the program function of the council’s jurisdiction, supervising program staff and supporting volunteers. The Girl Experience Manager ensures that the needs of a diverse population are recognized and met and that program goals are met and assure quality Girl Scout program is offered throughout the council’s jurisdiction. 

Essential Duties and Responsibilities:

• Leads the development of strategies for building relationships that expand the possibilities for girls across the council and support for volunteers in the delivery of high-quality experiences.
• Works collaboratively with other departments to transition staff-based delivery constructs and systems to volunteer-based delivery systems whenever possible and to ensure that volunteers are supported and guided.
• Collaborates with all council departments to create and implement local plans for participation growth across pathways that reflect local preference for participation.
• Analyzes program evaluations to ensure membership needs are being met, address issues, and modifies or discontinues programs as needed.
• Develops and monitors program budgets, plans, and initiatives.
• Oversees staff delivering and/or training volunteers who provide Girl Scout programming.
• Utilizes the Qualtrics system to plan and prepare electronic surveys for reporting; prepares and updates all outcome surveys annually. 
• Collects, analyzes and interprets outcomes and other data related to funding reports.
• Assists staff in building participation in all outcomes surveys that support membership and program.
• Creates a culture of teamwork; develops a motivated and competent team through effective supervision, performance evaluation, and development opportunities.
• Manages and coordinates department budget and corresponding resource allocations.
• Leading a team that focuses on K-5th grade programming. 
• Performs additional duties as assigned in support of the council’s mission and goals.

Competencies and areas of expertise may include: 

• Oral and Written Communication - (i.e., In person, verbal, written, and/or phone); expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff.

• Project Management - demonstrated ability to coordinate multiple projects while managing conflicting priorities and deadlines; formulates short- and long-term project goals, objectives, schedules, and priorities in line with council goals; anticipates issues, obstacles, or opportunities that may impact plans or actions; ability to coordinate multiple projects while managing conflicting priorities and deadlines; establishes courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks.

• Problem Solving - recognizes when immediate action is required; recognizes when sufficient information has been obtained to make a decision; makes decisions where appropriate or refers decisions to the appropriate organizational level; makes decisions without undue delay.

• Team-Building - knows team-building techniques and processes; collaborates with others to create optimal solutions; fosters a commitment to a team approach to work; promotes partnerships between work units; collaboratively defines boundaries and outcomes of work responsibilities; shares information with others; recognizes and rewards team accomplishments; shares decision-making responsibility with team members.

• Volunteer Management - knows the procedures, tools, and legal issues associated with recruiting, selecting, supervising, and releasing adult volunteers; assigns and manages volunteers in an efficient manner; monitors use of volunteers; recognizes volunteer accomplishments.

• Customer Service – manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Licensure/Membership Requirements: The employee is required to maintain membership with Girl Scouts of the United States of America throughout the duration of their employment with GSSWT.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education/Experience: Bachelor's degree and two to four years of progressive responsibility; or any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions.

• Language Ability: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.

• Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

• Computer Skills: Must be proficient with computer and Microsoft Office (i.e., Excel, Outlook, and Word).

• Travel Required: Must have a valid driver's license and reliable means of transportation. Must be comfortable traveling alone or with a team member to our councils in 21 counties. 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position primarily performs its duties indoors and is occasionally exposed to outdoor weather conditions and/or moving mechanical parts. The noise level in the work environment is usually moderate. 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include heavy visual acuity (close vision, peripheral vision and ability to adjust focus) required to perform such activities as preparing and analyzing data and figures, using a computer and extensive reading and proofing. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel, and reach with hands or arms. The employee occasionally required to climb or balance and stoop, kneel, crouch, or crawl.

NOTE: This job description is not intended to be all inclusive and does not constitute a contract.